Southern Cross Industrial Group’s sole obligation for valid returns shall be limited to repair or replacement of the product at our place of business, at the product manufacturer’s discretion and shall be conditioned upon Southern Cross Industrial Group receiving written notice of the returns claim within a reasonable time frame after failure.

Take your product in store to where it was purchased.  Contact us if you purchased online and want to know which store to return to. This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer.

Only authorised personnel of the Southern Cross Industrial Group can approve returns/repairs or deviate from this Policy in any manner, upon consultation with the Product Manufacturer.

All purchases made on a debit/credit card will be credited back to the original card used, so please have your card with you.

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as sound, electrical and motor driven products

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.  Please contact us and we assist you with further information about the returns period for the product you return.

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.

For safety reasons, please contact us before returning any bulky or fuel operated products, such as Generators and Lawn Equipment.

For an exchange, credit, refund or repair we ask for your name, telephone number and signature in addition to your receipt.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.

All Prices In Canadian Dollars | Metro Vancouver Customers Call: 604-572-9700 | Other Customers Call Toll Free: 1-800-606-3767

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details.

To return an item, please email customer service before returning to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Orders for available parts will be despatched within 2 working days. Delivery times will depend on location usually with three days for eastern states. Information on out-of-stock items will be provided on a case-by-case basis.

Any expenses relating to the return of the product will be paid for by the customer.  Depending on the manufacturing company’s warranty policy they may provide a refund for costs incurred.  We recommend keeping copies of the receipts involved in the returns process.

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as sound, electrical and motor driven products

PRODUCT DETAILS: – Class 5, SLC80, 27dB – Disposable, PU foam – Hearing protection for noise levels to 110 dB(A) – Pairs packaged in individual poly bags – Qty/Box – 200 uncorded pairs

Southern Cross Industrial Group warrants that all new Products will be free from defects in materials and workmanship, under normal use and service, for the manufacturer’s applicable warranty period.

Southern Cross Industrial Group does not loan or supply the use of items during warranty repair, including but not limited to machines, tools, attachments, and other products.

PO Box 5999, Mackay, QLD, 4740 Southern Cross Industrial Group Attn: Returns RMA # 24-32 Interlink Court Paget, Mackay, Queensland 4740 Australia

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