Ask how you can best support the person. You could perhaps request an out of hours emergency telephone number – there are services that can help you support the person receiving treatment, as well as other services to support families.

Whether you are looking for information for yourself, or on behalf of someone else, there’s more information, including useful links and phone numbers, in the dedicated alcohol support services section of our website.

Heatleys Business Account Customers will have specific delivery arrangements with their preferred freight providers. Contact your Account Manager for more information on our delivery arrangements.

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At the point of placing the order, our customer service team will contact you to discuss the delivery charge that would apply to any such orders. At this point, you are able to opt-out of the transaction, and we can provide a refund. We only have a smaller number of items that would be deemed as heavy, bulky, or oversized and our customer service team will do their best to accommodate you.

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If you accompany someone to an appointment, try to get an explanation for the person in simple language about the illness, the long-term effects and the options for recovery.

[1] Royal College of Psychiatrists webpage. World Health Organisation, Global Clinical Practice network. Disorders due to Substance Use in ICD-11: diagnostic guidelines and key changes (Accessed 2 December 2021)

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Due to the unpredictable circumstances of the COVID-19 pandemic please allow an additional 5 business days from the estimated delivery date to receive your items. Heatleys prioritise the health and well-being of our community therefore, most of our preferred courier services have implemented contactless delivery.

A doctor may diagnose alcohol dependence when they see two or more of the above symptoms based on an ongoing pattern of how you use alcohol. Usually this is based on behaviour over the last 12 months or more, but alcohol dependence could be diagnosed based on continuous daily (or almost daily) use of alcohol over a period of at least three months.

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In many cases, the first step of treating alcohol dependence is the drinker acknowledging there is a problem. As with many health problems the second step is to seek help from a healthcare professional, usually your local GP surgery, who can refer you to a specialist.

Unfortunately, Heatleys cannot deliver internationally. We are also unable to deliver to P.O. Boxes, Locked Bags, Private Bags, Private Lockers, Parcel Lockers or Parcel Collect Addresses.

It can be tricky to spot the signs of alcohol dependence. People with an alcohol use disorder can be secretive about their drinking, and may become angry if confronted.

As a Heatleys Home & Trade customer, you will receive free delivery on all standard orders over $150*. This only applies if the delivery location is within the Perth Metro area. If your order is under $150 and/or delivery is outside of the Perth Metro area, then a standard $15 shipping fee will apply. For more information on Delivery and Shipping, click here.

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Warning signs have been previously known as ‘caution signs’ but this terminology is no longer used by the Australian Standard. The terms ‘warning’ and ‘caution’ however are now regarded as being interchangeable.

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If you think you may be drinking too much, or that your drinking is beginning to have a damaging effect on your life, we have a quick online test that can help you understand if there is cause for concern.

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Alcoholism is a term used to describe the most serious form of problem drinking at a level that causes harm to your health. It describes a strong, often uncontrollable, desire to drink.

Are you concerned that you or someone you know may be dependent on alcohol? Find out how to recognise the common signs, and where to go for help.

Doctors assess whether someone is dependent on alcohol by looking for signs that show their patient can’t regulate their drinking, and that they have a strong internal drive to use alcohol. The specific symptoms they look for are:1

Heavy, bulky or oversized orders must be sent via a courier and can incur different delivery charges. These charges are calculated based on the cubic size and weight of the item (or parcel) and the delivery location. An alternate option is Click & Collect, where you can collect the item from any of our five Heatleys branches.

Someone who has alcohol dependence will often place drinking above all other obligations, including work and family, and builds up a physical tolerance, meaning they drink more and more for a similar effect, and they experience withdrawal symptoms if they stop.

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If someone close to you is displaying signs of alcohol dependence, it can be difficult to know what to do. You might feel worried about them, frustrated that they don’t seem to want help, frightened for them or even by them. All of these feelings are normal and there is help out there both for people who are dependent on alcohol and those caring for them.

The UK Chief Medical Officers’ low risk drinking guidelines advise it is safest not to drink more than 14 units a week on a regular basis.

Medically, it’s recognised as a type of ‘alcohol-use disorder’ which can be treated. It’s different to ‘harmful drinking’ (another type of alcohol-use disorder) which is a pattern of heavy drinking which causes damage to your health but without actual dependence.

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If you can, talk honestly with the person you’re concerned about, and try to persuade them to see a doctor. It can be very difficult for people who are dependent on alcohol to admit they have a problem but being supportive, open and non-judgemental can make them feel safe.

We aim to despatch all orders within 1-2 business days. Once your order has been despatched, the estimated time frames are:

Heavy, bulky, or oversized orders cannot be delivered to P.O. Boxes, Locked Bags, Private Bags, Private Lockers, Parcel Lockers, or Parcel Collect Addresses.

Although it isn’t a term that is used anymore as part of medical care, some people who are recovering from dependence still use the term ‘alcoholic’ to describe themselves. Alcoholism is also known as alcohol addiction, alcohol misuse or alcohol dependence.

Heatleys have a satisfaction-guaranteed policy, and we are committed to providing our customers with excellent customer service. We understand that you may change your mind about the products you have purchased from us, and we are more than happy for you to make a return for either an exchange, credit note or refund. You can view our full Returns Policy here.

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