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In the event of express shipping being requested for an item(s) that is not "in stock", you will be contacted by a customer service representative.

If your product has not arrived after the estimated delivery time, please contact us by email  by REPLYING to your order confirmation email to support(at)worksafegear.com.au with a brief message.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Total Trailer Parts’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

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We reserve the right to substitute the shipping carrier you have selected at checkout if we have reasonable grounds to believe the carrier will be unable to render the services they have advertised at the agreed price. Should this occur we will provide you with the details of the substitute carrier and a revised quotation from another carrier. You will have the right to accept the revised quotation or to cancel the transaction without penalty.

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Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Our focus is to provide respiratory products to the frontline personnel and health care services during this unprecedented time.

We will use reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation; however, we are unable to guarantee that the delivery will be made within this time frame.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

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In most instances estimated delivery times from the time of despatch will be displayed at checkout, and are based on ALL products being "in stock" at the time of ordering:

All orders placed on our website are sent with Signature on Delivery this adds extra security to your parcel as delivery will only be made if someone is available to receive the parcel. If no one is available the parcel will be taken to a nearby Post Office for collection.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at Total Trailer Parts Re: Privacy Compliance Officer, Unit 1, 9 Lukis Ave, Richmond NSW 2753.

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Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. SECTION 6 - SECURITY

JavaScript seems to be disabled in your browser. You must have JavaScript enabled in your browser to utilize the functionality of this website.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.  _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).  _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits  _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.  _secure_session_id, unique token, sessional  storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. n SECTION 8 - AGE OF CONSENT

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Every "In Stock" order received is shipped with 12-24 hours. We're proud of our track record, which has seen 98% of deliveries to most metropolitan areas made in 1-2 working days. All Items up to 5Kg are shipped Express for a flat fee of $19.95

We have partnered with Australia Post, Toll and TNT. Australia's largest and most trusted courier companies to offer you prompt and safe shipping across Australia in most circumstances.

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Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

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How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]  or mailing us at: Total Trailer Parts Unit 1, 9 Lukis Ave, Richmond NSW 2753.

Please allow at least ten (10) working days for delivery from receipt of your order and payment for your order. Delivery time is subject to stock availability, product size and location. Items marked "instock" are generally dispatched within 1-2 working days of purchase.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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Every effort is made to ship your order according to the estimated delivery times provided, estimated delivery times may change due to unforseen circumstances from the couriers.

We are able to deliver your items to your home, work or P.O. box address Australia wide, including all property addressed rural and remote areas of our great country. For larger items that need to be sent via courier, a street address is mandatory, and you will be notified during the checkout process.

The term ‘Total Trailer Parts’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1/9 Lukis Ave Richmond NSW 2753. Our ABN is 456 635 811 55. The term ‘you’ refers to the user or viewer of our website.

Unless otherwise agreed to by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to recieve the delivery, the courier (TNT, DHL or Australia Post) will leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre.

If a product is in stock, you can add it to cart and proceed to the checkout. Once your purchase has been successful, we will process your order and ship it according to our Delivery terms and conditions.

If a product is on Backorder with an approximate estimate time of arrival, you will be able to add it to cart as a Backorder and proceed to the checkout. Once your purchase has been successful, your order will be in the queue for dispatch when we have received the product in one of our warehouses. The ETA is the approximate date that our supplier has provided us and may change due unforeseen circumstances and if that's the case we will inform you with options. Your order will be shipped according to our Delivery terms and conditions.