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POLYPROPOLENE – POLY (PLASTIC) Our polypropylene material is highly recommended for outdoor use. It is UV stable and resists fading and cracking outdoors for three to five years. Enduring temperatures of -40C to 160C, this polypropylene is fully recyclable and is an environmentally responsible alternative to PVC. Not only is the poly we use in our signs made from over 50% recycled material, it is also certified as Carbon Neutral. All signs are 1.4mm thick with rounded corners and four corner mounting holes. Lifespan: 3 – 5 years

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SIZE GUIDE: – 225x300mm sign for up to 12 meters viewing distance – 300x445mm sign for up to 18m viewing distance – 450x600mm sign for up to 27m viewing distance – We can create any sign in any size

METAL Our metal can withstand temperatures of -40C to 80C and complies with two steel manufacturing standards AS/NZSS 1365 and AS 1397. The 0.6mm thick material holds up well in windy conditions and is well suited to the outdoors. All metal signs come with rounded corners and four corner mounting holes. Lifespan: 5 – 8 years

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as sound, electrical and motor driven products

Southern Cross Industrial Group does not loan or supply the use of items during warranty repair, including but not limited to machines, tools, attachments, and other products.

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Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.

All purchases made on a debit/credit card will be credited back to the original card used, so please have your card with you.

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For a Custom Safety Sign Quote (incl bulk orders) please fill out the following Quote Enquiry Form and we will get back to you within one business day. Thank you.

VINYL STICKER This durable vinyl features a fully self adhesive backing so you can adhere it to virtually any clean, dry surface. Our vinyl is manufactured to perform under a range of varying mining and industrial temperatures and humidity. Well suited to curved or rough surfaces, just peel off the release paper and quickly apply. Our self adhesive vinyl offers a long-term solution that is also highly resistant to fading, shrinking, and chemicals. Please note that our vinyl stickers already come with the Protective Laminate detailed below. Lifespan: 5 – 8 years

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Only authorised personnel of the Southern Cross Industrial Group can approve returns/repairs or deviate from this Policy in any manner, upon consultation with the Product Manufacturer.

Poly (Plastic) – 225 x 300mm, Poly (Plastic) – 300 x 450mm, Metal – 225 x 300mm, Metal – 300 x 450mm, Pack of 5 Vinyl Stickers – 60 x 80mm, Pack of 5 Vinyl Stickers – 75 x 100mm, Vinyl Sticker – 200 x 150mm, Vinyl Sticker – 300 x 225mm, Vinyl Sticker – 450 x 300mm

For safety reasons, please contact us before returning any bulky or fuel operated products, such as Generators and Lawn Equipment.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. Please contact us and we assist you with further information about the returns period for the product you return.

Orders for available parts will be despatched within 2 working days. Delivery times will depend on location usually with three days for eastern states. Information on out-of-stock items will be provided on a case-by-case basis.

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CONTACT US FOR A CUSTOM QUOTE ON THE FOLLOWING UPGRADES: – Protective Overlaminate: For extra protection We use a laminate that is manufactured from a high grade polyester. Featuring great abrasion resistance and good resistance to UV radiation and weathering exposure. It has excellent resistance to chemicals and solvents and is designed for use in harsh environments to protect the signs message. – Retro-Reflective Material: Our reflective material complies to AS/NZS 1906.1 and is available in both Class 1 and Class 2 options. Class 1 is the brightest, most durable retro-reflective material available.

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For an exchange, credit, refund or repair we ask for your name, telephone number and signature in addition to your receipt.

Any expenses relating to the return of the product will be paid for by the customer. Depending on the manufacturing company’s warranty policy they may provide a refund for costs incurred. We recommend keeping copies of the receipts involved in the returns process.

To return an item, please email customer service before returning to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

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Southern Cross Industrial Group’s sole obligation for valid returns shall be limited to repair or replacement of the product at our place of business, at the product manufacturer’s discretion and shall be conditioned upon Southern Cross Industrial Group receiving written notice of the returns claim within a reasonable time frame after failure.

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Take your product in store to where it was purchased. Contact us if you purchased online and want to know which store to return to. This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer.

Southern Cross Industrial Group warrants that all new Products will be free from defects in materials and workmanship, under normal use and service, for the manufacturer’s applicable warranty period.

For a Custom Safety Sign Quote (incl bulk orders) please fill out the following Quote Enquiry Form and we will get back to you within one business day. Thank you.

The Cabin Crew Warning Triangle is a SUPER convenient safety device designed to warn of potential hazards. It is made from highly reflective material to be as visible as possible in all lighting conditions. Setup the safety triangle to warn traffic in case of breakdown or crash the assist keeping yourself and other road users safe. When not in use, the triangle stores back neatly in the included plastic case.

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details.

PO Box 5999, Mackay, QLD, 4740 Southern Cross Industrial Group Attn: Returns RMA # 24-32 Interlink Court Paget, Mackay, Queensland 4740 Australia